Frequently Asked Questions

What is a “Love Wink”?

When dogs and cats are very happy and relaxed, you may notice that they slowly blink their eyes. Montana, our tri-colored Australian Shepard and the inspiration for founding this company, would do slow blinks as well. Our family referred to those slow blinks as love winks and we knew he was feeling happy and content. It seemed natural to name the company Love Wink Products.

How Hard is Ruff Ramp to assemble?

Ruff Ramp comes partially assembled. We provide the few screws, and bolts that are needed to complete the job. To make it easier we have drill pilot holes where the screws go. You will need common household tools like a Phillips screw driver, adjustable jaw wrench, and a small hammer or mallet. Ruff Ramp comes with easy to follow instructions, and there are assembly videos on our website and YouTube.

I want to use Ruff Ramp to go from our deck to the ground. Can I screw the Ruff Ramp top foot directly into the deck?

You can and Ruff Ramp will be very secure, however, just be aware you will leave permanent holes in your deck where the screws go.

The bottom foot landed on a large landscaping stone and I cannot anchor it with the spike. What should I do?

We recommend to extend Ruff Ramp by one additional section or Mini-section, if there is room. This will give your dog an even more gradual slope and the stone will not be effected.  If there is not room for another section, we recommend removing the stone so that your dog can safely use Ruff Ramp. When Ruff Ramp is no longer needed, the stone can be put back in position.

Can I save money by using 1 section to cover 4 stairs instead of 2?

Ruff Ramp was designed, tested, and veterinary approved for each section to span 2 steps.  Using less sections to create a Ruff Ramp to span more than the recommended stairs increases the risk of injury to the dog and to whomever is accompanying your dog on Ruff Ramp. IT IS NOT RECOMMENDED YOU USE RUFF RAMP OUTSIDE THE RECOMMENDED USES.

Can I use Ruff Ramp on interior stairs?

Ruff Ramp was designed for exterior use.   But stay tuned, Ruff Ramp for Interior stairs is in the concept phase currently.  This product will allow your dog a gentle climb of 15 degrees and cover any interior staircase. 

What happens when it snows?

Ruff Ramp is designed for the elements of the exterior and will not be affected by rain or snow, but snow is a safety hazard for any Pet. You should carefully remove as much snow and ice from Ruff Ramp as you can before your dog uses Ruff Ramp so your dog always has good footing.  Narrower shovels can be purchased that fit in-between the treads and the sides are open to push snow out of the treads.

How can I share an idea for an improvement to a product or a whole new product idea?
Please do share all your thoughts with us by filling out our contact form. We want to be coming out with products our customers really want and like!
Can Ruff Ramp Cover Large Staircases?

Yes.  Ruff Ramp’s Modular design allows a Ruff Ramp to be assembled that covers virtually and outdoor staircase.

What size dog does Ruff Ramp accommodate?

Ruff Ramp comes in 3  Sizes and 5 different heights of guard rail.  There is a Ruff Ramp for any size dog.

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